Irene Suite | Cozy 2BR • Sleeps 4 • Bungalow

Home Comforts Positive: Location. Easy Access to nearby shops etc. Also Public Transport links. Negative: Access instructions incorrect. Frustrating. Car Parking awkward.

Large property and very homely. Negative: Tried to charge an extra £195 refunded after 7 days prior to property inspection. I didn't pay so had a visit from the property management. He was nice and didn't insist on the payment however, ive never stayed anywhere before where this has been a check in requirement!!!

A great find! Positive: Spotlessly clean. Well kitted out kitchen. Great shower. Comfortable bed. Heating was on for my arrival. Quiet location. Good transport connections nearby. Would I stay here again? Yes.

Terrible communication. Positive: • Good location • Spacious Negative: • Lack of communication from staff ! During my stay it took a while to get any sort of response from staff on two methods of contact. I have tried to message them after my stay to give an opportunity to rectify their mistake. Two weeks and it still hasn’t been sorted therefore I will leave it on here. • Ask for a deposit after you make your initial payment but house still has visible wear and tears! Checked in at 7pm and the whole building was cold. Windows left open. Thermostat dial on the wall damaged by previous visitors. Unfortunately we must have been the first visitors to stay when the weather started changing. The radiators was turned off via the boiler system. The number shown on booking confirmation takes ages to get through and isn’t a 24hr working line. We was given code to get into boiler room but still couldn’t figure it out. No temporary heating offered. Had to chase it next morning at 8am. Nobody came out till 2pm. This was already my last day here. Considering you ask for a deposit the least basic thing you can do is provide portable heaters and fans for your guests like most airbnb’s I have stayed at. When I opened the boiler room after a code given by Sanjo.. a hair dryer was found inside.. why is this not provided for your guests anyway? If I had a young child with me I would have vacated the property and ask for a full refund.

Negative: Extra bathroom would have been great.